emt Distribution To Promote Bright Pattern’s Omnichannel Contact Centre Platform In The Region

emt Distribution To Promote Bright Pattern’s Omnichannel Contact Centre Platform In The Region

Bright Pattern announced today its new partnership with Dubai-based leading value-added distributor, emt Distribution, to market and promote its omnichannel contact centre platform in the Middle East region.

The Bright Pattern’s platform allows businesses to provide effortless omnichannel conversations across voice and digital channels along with omnichannel quality management. It is also the only company in the industry providing a mobile app, Bright Pattern Mobile, that enables customers to connect with any employee across any channel via their mobile device.

Commenting about the new partnership, Nandini Sapru, Vice President of emt Distribution, said, “emt Distribution is excited about the collaboration with Bright Pattern. This partnership aligns with our mission to offer best-of-breed solutions to our partners and customers. Together, we look forward to elevating the standards of customer experience in the region. ”

Award-winning solution provider Bright Pattern is recognized by Frost & Sullivan, and TrustRadius. The company offers state-of-the-art tools and solutions that allow customers to communicate on any channel, traditional or digital, while simultaneously giving agents the capability to keep the context of the entire conversation. Bright Pattern OmniQM (Omni Quality Management) and Omni-Enterprise CX™ (Bright Pattern Mobile App) offer the fastest ROI in the industry with the fastest implementation time.

Luc Cavelier, Head of Business Development of Bright Pattern EMEA, said, “Partnering with emt Distribution will enable Bright Pattern to extend its reach in the EMEA Market with the perfect distributor and to bring to the world its new AI-driven Omnichannel communication Platform.”

 

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