Kodak Alaris wins Excellence in Customer Service Award

Kodak Alaris wins Excellence in Customer Service Award

Kodak Alaris has been named a winner in the 2024 Excellence in Customer Service Awards presented by Business Intelligence Group. Customers and partners worldwide rely on Kodak Alaris for its deep technical expertise and ability to deliver successful projects that minimize time-to-value and maximize ROI.

The company has a proven track record of providing customers with comprehensive maintenance and exceptional support, evidenced by an April 2024 Net Promoter Score of 84.1% worldwide, a 94% customer satisfaction rating, and an 85.6% customer renewal rate.

“In today’s dynamic environment, customer service teams and suppliers have had to adapt significantly,” said Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group. “We’re thrilled to recognize Kodak Alaris for their exemplary leadership and impactful contributions to improving everyday lives.”

Harlyn Hanson, Vice President of Global Services at Kodak Alaris, said: “We are very proud that our team has earned this recognition for excellence in customer service. Kodak Alaris is one of the only multi-vendor solution providers in the document capture industry and our team of expert field engineers service all major scanner, microfilm, and storage equipment. Not only do we onboard businesses quickly and accurately, but with a consistently high first-time fix rate of 92.5% and regular proactive preventative maintenance visits, we continue to ensure that our customers achieve greater uptime and can continue business as usual with minimal disruption.”

The Excellence in Customer Service Awards celebrate those who are winning by supporting their customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners, and technology providers for superior performances in the past 12 months.

 

Harmonizing The Power of AI

Harmonizing The Power of AI

César Cernuda, NetApp’s Global President, delves into AI’s transformative potential, its…
How to safeguard your online presence

How to safeguard your online presence

As the summer season brings increased online activity, GoDaddy emphasizes the importance…
How to Secure MSP Success Brick by Brick

How to Secure MSP Success Brick by Brick

Roman Cuprik, content writer at ESET explains that cybersecurity is no…
Clemta ready to cater entrepreneurs in the region

Clemta ready to cater entrepreneurs in the region

Clemta, the one-stop shop for global entrepreneurs incorporating in the US, has…
Microsoft reveals Top Three teams for Imagine Cup!

Microsoft reveals Top Three teams for Imagine Cup!

Today marks a pivotal moment in the 2024 Imagine Cup as Microsoft reveal…
OPPO collaborates with startups for tech advancements

OPPO collaborates with startups for tech advancements

Today, with 150 million startups worldwide and another 50…